Refund Policy

Refund Policy – AT Smartspace

AT Smartspace is an online store based in Johannesburg, Gauteng, South Africa, specializing in modern mirrors and home essentials. We are committed to providing quality products and a transparent refund process.

Refund Eligibility

Refunds are processed once the returned item has been received and inspected.

To be eligible for a refund:

  • The item must meet the return conditions outlined in our Returns Policy
  • The return must be approved before being sent back
  • The item must be unused and in its original condition and packaging

Refund Process

Once your returned item is received:

  • We will inspect the item
  • You will be notified of the approval or rejection of your refund

If approved:

  • Your refund will be processed to your original method of payment

Refund Timeframe

  • Refunds are processed within 5-10 business days after approval
  • Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Photos of the item
  • Photos of the packaging
  • Your order number

We will assess the issue and arrange a replacement or refund where applicable.

Non-Refundable Situations

Refunds will not be issued for:

  • Used or damaged items not caused by delivery
  • Items returned without prior approval
  • Items not in their original condition or packaging
  • Custom-made or special-order items

Customer Support

For any refund-related queries, contact us:

We aim to respond within 24 hours on business days.

Business Location

Johannesburg, Gauteng, South Africa