Refund Policy

Understanding Our Online Store Refund Policy

AT Smartspace is an online store based in Johannesburg, Gauteng, South Africa, specializing in modern mirrors, salon equipment and home essentials. We are committed to providing quality products and a transparent refund process.

Refund Eligibility

Refunds are processed once the returned item has been received and inspected.

To be eligible for a refund:

  • The item must meet the return conditions outlined in our Returns Policy
  • The return must be approved before being sent back
  • The item must be unused and in its original condition and packaging

Refund Process

Once your returned item is received:

  • We will inspect the item
  • You will be notified of the approval or rejection of your refund

If approved:

  • Your refund will be processed to your original method of payment

Refund Timeframe

  • Refunds are processed within 5-10 business days after approval
  • Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Photos of the item
  • Photos of the packaging
  • Your order number

We will assess the issue and arrange a replacement or refund where applicable.

Non-Refundable Situations

Refunds will not be issued for:

  • Used or damaged items not caused by delivery
  • Items returned without prior approval
  • Items not in their original condition or packaging
  • Custom-made or special-order items

Customer Support

For any refund-related queries, contact us:

We aim to respond within 24 hours on business days.

Business Location

Johannesburg, Gauteng, South Africa