Returns Policy

Returns Policy – AT Smartspace

AT Smartspace is an online store based in Johannesburg, Gauteng, South Africa, specializing in modern mirrors and home essentials. We are committed to delivering quality products and ensuring customer satisfaction.

Return Window

We accept returns within 7 days of delivery.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation) must be provided

Non-Returnable Items

We do not accept returns for:

  • Items that have been used, installed, or damaged after delivery
  • Items not in their original condition or packaging
  • Custom-made or special-order items

Return Process

To request a return, please contact us:

Please include:

  • Your order number
  • Reason for return
  • Photos of the item (if applicable)

Once your return request is approved, we will provide instructions on how to return the item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable courier service to ensure safe delivery

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days to your original method of payment.

Please note that depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

Customer Support

For any return-related questions, contact us:

We aim to respond within 24 hours on business days.

Business Location

Johannesburg, Gauteng, South Africa