Shipping policy

Shipping Policy – AT Smartspace

AT Smartspace is an online store based in Johannesburg, Gauteng, South Africa, specializing in modern mirrors and home essentials. We proudly offer reliable nationwide delivery across all provinces in South Africa.

Processing Time

All orders are processed within 0–2 business days (Monday to Friday).
Orders are not processed, shipped, or delivered on weekends or public holidays.

Order Cut-Off Time

Orders placed before 12:00 PM (SAST) will begin processing on the same business day.
Orders placed after this time will be processed on the next business day.

Shipping Rates & Delivery Times

Standard Shipping (South Africa)

  • Delivery time: 2–5 business days
  • Free delivery Across South Africa

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Delivery Delays

While we aim to deliver within the estimated timeframes, delays may occasionally occur due to:

  • Courier service delays
  • Weather conditions
  • High order volumes
  • Public holidays

Incorrect Shipping Details

Please ensure that your shipping address is correct at checkout. AT Smartspace cannot be held responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the item and packaging (if applicable)

We will work with you to resolve the issue as quickly as possible.

Customer Support

If you have any questions about your order, shipping, or delivery, please contact us:

We aim to respond within 24 hours on business days.

Business Location

Johannesburg, Gauteng, South Africa